Terms of use
These terms are between you and Madeleine Malone ("we", "us"). By using Balance you agree to them and to Apple's Licensed Application End User Licence Agreement. If they conflict, these terms apply to the parts Apple's agreement doesn't cover.
1. Using Balance
You may use Balance for your own personal planning. You must be 13 or older to create an account. Keep your passcode and password private; you are responsible for activity on your account.
2. Balance Pro
Pro is an auto-renewing monthly subscription sold by Apple at the price shown in the app before you buy (currently £2.99 a month in the UK). New subscribers may get a 7-day free trial; if you don't cancel at least 24 hours before it ends, it becomes a paid subscription. Payment is taken by Apple and renews monthly until you cancel in your Apple ID settings (Settings → your name → Subscriptions). Cancelling stops the next renewal; Pro stays on until the end of the period you've paid for. Offer codes give the free time stated on the code and then renew at the normal price unless cancelled. Prices may change; Apple will tell you before a new price applies.
3. Your content
What you put into Balance is yours. You give us only the permission we need to store, sync and process it to provide the features you use (see the privacy policy). You're responsible for what you share with friends through shared weeks.
4. AI ideas
Meal, workout and planning ideas are generated by AI and may be wrong, incomplete or unsuitable for you. They are suggestions, not professional advice, and recipes are not test-cooked. Check recipes against your allergies and dietary needs, follow food-safety guidance, and stop any exercise that causes pain; speak to a doctor or qualified professional before changing your diet or exercise if you have a health condition. AI features have daily and monthly limits to keep them fair.
5. Fair use
Don't misuse Balance: no trying to access other people's accounts or data, overload or reverse-engineer our server, get around the AI limits or Pro checks, or use the AI features to create harmful or illegal content. We may suspend accounts that do.
6. Availability
We work to keep Balance running but can't promise it will always be available or error-free. Online features (accounts, sync, shared weeks, AI) depend on our server and providers. Keep your own backups (Privacy & data → Export a backup). We may change or remove features; if we remove a core Pro feature, we'll tell you in the app.
7. Ending things
You can stop using Balance and delete your account at any time in the app. Deleting your account doesn't cancel an Apple subscription; cancel that in your Apple ID settings.
8. Refunds
Payments for Balance Pro are made to Apple, so refunds are handled by Apple under its policies. To ask for one, go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and select "Request a refund". Under UK consumer law you can cancel a digital subscription within 14 days of buying it; Apple processes these requests through the same page. Free time from an offer code isn't charged, so there is nothing to refund. If something isn't working as it should, email [SUPPORT EMAIL] and we'll help.
9. Liability
Nothing in these terms limits your rights as a consumer or our liability for death or personal injury caused by negligence, or for fraud. Otherwise, we're not liable for losses that weren't foreseeable, or for business losses, and our total liability to you is limited to what you paid for Pro in the 12 months before the claim.
10. Law
These terms are governed by the law of England and Wales. You can bring a claim in the courts where you live in the UK.
11. Contact
[SUPPORT EMAIL]