Support

Stuck, found a bug, or have an idea? Email [SUPPORT EMAIL] and we'll get back to you, usually within two days. You can also use Privacy & data → Send feedback in the app.

How do I cancel Pro?

On your iPhone: Settings → your name → Subscriptions → Balance Pro → Cancel Subscription. Pro stays on until the end of the month you've paid for, then Balance goes back to the free version. Nothing you've saved is lost.

How do I get a refund?

Apple handles payments, so go to reportaproblem.apple.com, choose the purchase and select "Request a refund".

I've got a new phone. How do I get my data back?

Either turn on Automatic sync (Pro, in Privacy & data) before you switch, or use Privacy & data → Export a backup on the old phone and Restore from a backup on the new one.

How do I delete my account?

In the app: Privacy & data → Delete account. This removes your account, synced copy, friends and shared free time. What's on your phone stays.

I didn't get my confirmation email

Check your junk folder, then wait a few minutes and try signing up again. Still nothing? Email us.

Are the AI recipes safe for my allergies?

The AI avoids anything you list, but recipes are written by AI and not test-cooked, so always check the ingredients yourself.

Is my data private?

Yes. Everything stays on your phone unless you sign in for sync, shared weeks or AI ideas. Friends only ever see when you're free, never what you're doing. Read the privacy policy.